When purchasing the services of a personal shopper particularly for the first time you need to have all the facts so that you make the most informed decision possible. Below are answers to our most frequently asked questions.

Q: Is there a minimum order?
A: No. Our service is designed for the ordinary person, who is simply not interested in shopping or does not have the time to shop.

Q: How do I receive and pay for my purchases?
A: Your payment is due upon delivery to your specified location home or office. We accept VISA, MasterCard, and American Express. We are unable to accept personal cheques.

Q: When will my purchase be delivered?
A: Your purchase is delivered to your office or home between 12:00pm and 8:00pm. To request an alternate delivery time, contact us.

Q: Will you deliver my purchase to an alternate address?
Yes. For orders delivered within our service area, standard rates apply. Purchases shipped by a third party (i.e. courier) will incur an additional fee.

Q: I reviewed your Delivery Zones, but I do not live or work within this zone. Can I still use your service?
A: My Personal Shopping is expanding our service area as quickly as possible. We provide services to those outside our service area for an additional $10.00 fee.

Q: Do you service businesses that need high volume of purchasing?
A: Yes. Our corporate buying program offers companies superior service when it comes to the purchase of employee and/or client gifts. Contact us for more details.

Q: Are there any restrictions on the items on my shopping list?
A: My Personal Shopper is a personal and confidential service. As professionals, discretion is paramount so we are comfortable making a wide range of retail purchases on your behalf; however, we are not able to purchase apparel.

Q: Can I have food items on my shopping list?
A: Yes, some conditions do apply.

Q: How do you protect my personal information?
A: My Personal Shopper takes your privacy very seriously. We have posted our privacy policy on our web site and encourage you to read it thoroughly before you place an order with us.

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